TWS FIRST MILE VEHICLE SERVICE CONTRACTS
The TWS First Mile Extended Vehicle Service Contract provides comprehensive mechanical protection long after your factory warranty expires. Administered by Total Warranty Services, these plans safeguard you from costly repairs, offering flexible deductibles, nationwide coverage, and transferable benefits that can increase your vehicle’s resale value.
All plans include 24/7 roadside assistance, towing reimbursement, rental car benefits, and trip interruption coverage — giving you confidence wherever the road takes you.
All plans include 24/7 roadside assistance, towing reimbursement, rental car benefits, and trip interruption coverage — giving you confidence wherever the road takes you.
KEY PLAN BENEFITS:
- Nationwide Coverage: Accepted at thousands of licensed repair facilities across the U.S.
- Rental Car Reimbursement: Up to $35 per day for up to 10 days during covered repairs.
- Towing Assistance: Up to $75 per occurrence when breakdowns occur.
- Trip Interruption: Up to $75 per day (max $375) for meals and lodging when over 100 miles from home.
- Fluids & Lubricants: Covered when replacement is required as part of a covered repair.
- Transferable Coverage: Adds resale value if you sell your vehicle.
COVERAGE LEVELS
First Mile offers four Vehicle Service Contract levels — Platinum, Gold Plus, Gold, and Powertrain — allowing you to choose the protection that fits your needs, driving habits, and budget.
PLATINUM COVERAGE
The Platinum Plan is First Mile’s most comprehensive coverage — offering near-exclusionary protection, meaning everything is covered unless specifically excluded.
Includes coverage for:
Includes coverage for:
- All components in Powertrain, Gold, and Gold Plus
- Advanced electronics, sensors, and control modules
- Navigation and infotainment systems
- Factory audio/video systems (radio, CD/DVD player, speakers, antenna)
- Factory anti-theft systems and rain-sensing wipers
- Heated/cooled seat elements and integrated steering-wheel controls
- Most factory-installed luxury, comfort, and safety technologies
GOLD PLUS COVERAGE
The Gold Plus Plan expands on the Gold Plan with protection for more high-tech and convenience systems throughout your vehicle.
Added coverage includes:
Gold Plus offers mid-tier coverage ideal for vehicles with modern electronics or drivers seeking enhanced protection without moving to full exclusionary coverage.
Added coverage includes:
- Cooling system (radiator, heater core, fan motor, transmission cooler, etc.)
- Fuel system (fuel injectors, pump, pressure regulator, sending unit, etc.)
- Rear suspension and electronic level control components
- Extended electrical and comfort systems — cruise control, instrument cluster, remote entry, mirror motors, and more
Gold Plus offers mid-tier coverage ideal for vehicles with modern electronics or drivers seeking enhanced protection without moving to full exclusionary coverage.
GOLD COVERAGE
The Gold Plan builds upon the Powertrain plan by adding crucial mechanical and comfort systems for everyday reliability.
Additional coverage includes:
Gold delivers excellent value for drivers who want more than just basic protection at an affordable rate.
Additional coverage includes:
- Steering components (rack and pinion, power steering pump, tie rods, etc.)
- Brake system (master cylinder, calipers, ABS components, hydraulic lines)
- Air conditioning system (compressor, condenser, evaporator, expansion valve, etc.)
- Front suspension (control arms, struts, ball joints, wheel bearings, etc.)
- Electrical system (alternator, starter, power seat motors, window regulators, wiper motors, and switches)
Gold delivers excellent value for drivers who want more than just basic protection at an affordable rate.
POWERTRAIN COVERAGE
The Powertrain Plan is the foundation of every First Mile Vehicle Service Contract, covering the essential and most expensive components that keep your vehicle moving.
Includes coverage for:
This plan provides dependable coverage for critical drivetrain components — ideal for budget-conscious customers or older vehicles.
Includes coverage for:
- Engine block, cylinder heads, and all internally lubricated parts
- Turbocharger/supercharger (factory installed)
- Transmission and transaxle assemblies
- Drive axle and differential components
- Seals and gaskets (when replaced with a covered repair)
This plan provides dependable coverage for critical drivetrain components — ideal for budget-conscious customers or older vehicles.
WHAT IS NOT COVERED?
All plans exclude normal maintenance and wear items such as:
Please note: Pre-existing conditions, failures, or breakdowns that occur before the purchase or activation of coverage are not covered. Coverage availability and eligibility vary by vehicle age and mileage.
- Brake pads, rotors, filters, belts, hoses, spark plugs
- Tires, wheels, and wheel alignment
- Paint, trim, upholstery, and glass
- Non-factory or aftermarket accessories
Please note: Pre-existing conditions, failures, or breakdowns that occur before the purchase or activation of coverage are not covered. Coverage availability and eligibility vary by vehicle age and mileage.
ROAD HAZARD TIRE & WHEEL PROTECTION
Ultimate Titanium Plus Bundle
The Ultimate Titanium Plus Bundle delivers premium, all-in-one protection for your vehicle’s appearance, convenience, and peace of mind. It goes far beyond standard warranties, covering everything from tire and wheel damage to key replacement and dent repair — plus 24-hour roadside assistance for help when you need it most.
WHAT'S INCLUDED?
Tire & Wheel Coverage
Protection against tire and wheel damage caused by road hazards such as potholes, nails, debris, or sharp objects. Includes repair or replacement, mounting, balancing, and applicable taxes.
Cosmetic & Curb Damage Wheel Repair
Restores or replaces wheels damaged by cosmetic scratches, scuffs, or curb rash — keeping your vehicle looking its best.
Windshield Repair
Covers front windshield chips and cracks caused by road debris or small impacts, often repaired quickly without affecting your insurance premium.
Paintless Dent Repair (PDR)
Removes small dents and door dings without the need for paint or fillers, preserving your vehicle’s factory finish.
Key & Remote Replacement
If your key fob or remote is lost, stolen, or damaged, this coverage replaces and programs a new one — ensuring you’re never left locked out.
Chrome Wheel Upgrade Option
Enhance your protection to include chrome or specialty wheels, providing the same repair and replacement coverage for high-value custom rims.
24-Hour Roadside Assistance
Enjoy round-the-clock protection with emergency services that include towing, battery jump-starts, flat-tire assistance, fuel delivery, and lock-out service — available anywhere in the U.S.
WHY CHOOSE THE ULTIMATE TITANIUM PLUS BUNDLE?
This comprehensive bundle is perfect for anyone who wants total vehicle protection beyond a standard service contract.
From a flat tire or lost key to a windshield chip or door ding, the Ultimate Titanium Plus Bundle keeps you covered and confident every mile of the way.
It’s an easy, affordable way to safeguard your investment and maintain your vehicle’s appearance and convenience features for years to come.
Important Notes
From a flat tire or lost key to a windshield chip or door ding, the Ultimate Titanium Plus Bundle keeps you covered and confident every mile of the way.
It’s an easy, affordable way to safeguard your investment and maintain your vehicle’s appearance and convenience features for years to come.
Important Notes
- Coverage is subject to all terms, conditions, and exclusions in your official contract.
- Pre-existing conditions or damage occurring before contract activation are not covered.
- Cosmetic and chrome wheel upgrades may vary by state and vehicle type.
- Paintless Dent Repair applies to minor dents that do not damage the paint surface.
- Roadside Assistance services are available 24 hours a day, 365 days a year, throughout the United States.
FREQUENTLY ASKED QUESTIONS
1. What should I do if my vehicle breaks down?
If something unexpected happens, simply take your vehicle to a licensed repair facility of your choice. The shop will diagnose the issue and contact the TWS Claims Department at 1-800-870-6856 for authorization before repairs begin.
2. Can I choose where to have my car repaired?
Absolutely! You can bring your vehicle to any licensed repair facility or dealership anywhere in the United States.
3. How do I arrange towing service?
If your vehicle can’t be driven, just call TWS Roadside Assistance at 1-800-870-6856. Help is available 24 hours a day, 7 days a week for towing, jump-starts, fuel delivery, and more.
4. Am I eligible for a rental car while mine is being fixed?
Yes! If your plan includes rental reimbursement, you can rent a vehicle while covered repairs are being completed. Simply save your receipt and submit it for quick reimbursement according to your plan limits.
5. Who pays the repair facility?
Once the repair is approved, TWS works directly with the repair shop to pay for all authorized parts and labor — so there’s no hassle or waiting for reimbursement.
6. What if I’ve already paid for a repair?
If a repair was made quickly and couldn’t wait for prior approval, don’t worry. Contact the TWS Claims Department at 1-800-870-6856 during regular business hours, and they’ll review the situation to see if it qualifies for reimbursement.
7. Are both parts and labor covered?
Yes — your plan includes coverage for both parts and labor on approved repairs, helping reduce out-of-pocket costs and keeping your vehicle running smoothly.
8. Do I need to keep maintenance records?
Keeping records of oil changes and routine services is always a good idea. It helps ensure your vehicle stays protected and gives TWS everything they need to process claims quickly and efficiently.
9. Who authorizes diagnostic work on my vehicle?
Your repair shop will perform the diagnostic inspection to find the issue. Once the cause is identified, they’ll contact TWS for claim authorization before moving forward.
10. Why might a claim not be approved?
TWS aims to approve as many repairs as possible within your plan’s coverage. If something falls outside the plan’s terms, a representative will clearly explain why and help you understand your options.
11. When does my coverage begin?
Your TWS coverage begins after a short waiting period outlined in your plan documents. Once active, you’ll have reliable protection against unexpected mechanical repairs nationwide.
We’re Here to Help
If you ever need assistance, the TWS team is ready to help at 1-800-870-6856. You can also reach them by email at [email protected] or by mail at PO Box 810187, Boca Raton, FL 33481.
If something unexpected happens, simply take your vehicle to a licensed repair facility of your choice. The shop will diagnose the issue and contact the TWS Claims Department at 1-800-870-6856 for authorization before repairs begin.
2. Can I choose where to have my car repaired?
Absolutely! You can bring your vehicle to any licensed repair facility or dealership anywhere in the United States.
3. How do I arrange towing service?
If your vehicle can’t be driven, just call TWS Roadside Assistance at 1-800-870-6856. Help is available 24 hours a day, 7 days a week for towing, jump-starts, fuel delivery, and more.
4. Am I eligible for a rental car while mine is being fixed?
Yes! If your plan includes rental reimbursement, you can rent a vehicle while covered repairs are being completed. Simply save your receipt and submit it for quick reimbursement according to your plan limits.
5. Who pays the repair facility?
Once the repair is approved, TWS works directly with the repair shop to pay for all authorized parts and labor — so there’s no hassle or waiting for reimbursement.
6. What if I’ve already paid for a repair?
If a repair was made quickly and couldn’t wait for prior approval, don’t worry. Contact the TWS Claims Department at 1-800-870-6856 during regular business hours, and they’ll review the situation to see if it qualifies for reimbursement.
7. Are both parts and labor covered?
Yes — your plan includes coverage for both parts and labor on approved repairs, helping reduce out-of-pocket costs and keeping your vehicle running smoothly.
8. Do I need to keep maintenance records?
Keeping records of oil changes and routine services is always a good idea. It helps ensure your vehicle stays protected and gives TWS everything they need to process claims quickly and efficiently.
9. Who authorizes diagnostic work on my vehicle?
Your repair shop will perform the diagnostic inspection to find the issue. Once the cause is identified, they’ll contact TWS for claim authorization before moving forward.
10. Why might a claim not be approved?
TWS aims to approve as many repairs as possible within your plan’s coverage. If something falls outside the plan’s terms, a representative will clearly explain why and help you understand your options.
11. When does my coverage begin?
Your TWS coverage begins after a short waiting period outlined in your plan documents. Once active, you’ll have reliable protection against unexpected mechanical repairs nationwide.
We’re Here to Help
If you ever need assistance, the TWS team is ready to help at 1-800-870-6856. You can also reach them by email at [email protected] or by mail at PO Box 810187, Boca Raton, FL 33481.
