FREQUENTLY ASKED QUESTIONS

What is Vehicle Service Protection from Fidelity Warranty Services, Inc.?
Vehicle Service Protection from Fidelity Warranty Services, Inc. is vehicle coverage that extends beyond the manufacturer's factory warranty and covers repairs of unexpected mechanical and electrical failures. For the period of time the contract is in effect, covered components of their vehicle will be repaired in the event of failure, including labor, subject to any applicable deductible and exclusions. Choices can be made by you for a specific term and mileage.

When does my Fidelity Vehicle Protection Plan begin?
All Fidelity Vehicle Protection Plans begin on the PLAN PURCHASE DATE and the CURRENT ODOMETER READING. In clearer terms, read here - If a purchase is made online now, the years shown in the contract terms will begin TODAY and the mileage shown in the contract terms will be ADDED to your current odometer reading. This system uses the remaining factory coverage of your vehicle to populate the lowest available pricing, per a system algorithm. Drivers who purchase their plans early will always see higher term coverage options available, and of course, at much lower rates. For savvy consumers, the earlier the plan is purchased, the better. Pricing will increase as years and mileage accrue, and plan options seem to disappear quickly as the vehicle ages.

Why does Steingold Volvo Cars sell Fidelity Vehicle Protection Plans?
As an authorized Volvo Cars retailer located in Pawtucket, Rhode Island, Steingold Volvo Cars is among the nation's top-ranked dealers. Consistently ranked among the top dealers in Customer Satisfaction, Steingold Volvo Cars has grown a tremendous reputation based on honesty, integrity, trust and respect. They are also a high-volume seller of the Volvo Cars branded VIP Protection Plans (Volvo Increased Protection) which are administered by JMA Group/Fidelity Warranty Services, Inc. As an authorized Fidelity Warranty Services, Inc. seller, they can help provide Fidelity Protection Plan coverage for ALL vehicle makes and models, available for coverage through Fidelity. With their online presence growing rapidly due to their upfront and transparent approach to selling protection plans, they are happy to help customers nationwide. And most importantly, due to the online selling platforms, they are able to discount the plan offerings heavily. With years of experience, Steingold Volvo Cars is proud to be among the nation's top-ranked Selling Dealers for Fidelity Vehicle Protection plans through JMA Group.

Are residents of all states eligible to purchase Fidelity Protection Plans from this site?
We are proud to help nationwide customers with Fidelity Vehicle Protection Plan products, with the exception of just two states. Unfortunately, due to state regulations, we are unable to process Vehicle Service Contracts (i.e. Extended Warranty Plans) to California or Florida residents. Apologies!

What vehicles are eligible for Fidelity Vehicle Service Protection?
Most cars, light trucks, and vans are eligible. However, eligibility for coverage is based on the year, make, model, and mileage of the vehicle. Please thoroughly review the sample contract for a full explanation of applicable exclusions as well as the terms and conditions.

Why doesn’t my vehicle qualify for different coverage?
The best available coverage will automatically be displayed based on the year, make, model, and mileage of your vehicle. Certain vehicles may not be eligible such as exotic/high performance vehicles, salvage/reconstructed vehicles, or vehicles with modifications. Please see sample contract for complete details regarding coverage, terms, conditions, and exclusions.

What is Fidelity Road Hazard Tire & Wheel Protection?
Even the most cautious drivers encounter a flat tire or damaged wheel along the way. Road Hazard Tire & Wheel Protection covers the costs for the repair or replacement of tires damaged by: road hazards; road surface conditions such as potholes, cracks and breaks, and debris on the road surface, as well as replacement of wheels when or if: the wheel cannot be balanced, will not hold air, or the damage has affected the structural integrity of the wheel.

How do I pay for my Fidelity Vehicle Protection plan(s)?
Full payment is required at time of purchase and can be made instantly online through this site. All major credit cards are accepted. Our site is fully secure and your credit card information is encrypted at the highest level of protection. In addition, your personal information remains private and will never be shared.

How are repair claims filed?
Vehicles may be taken to any licensed repair facility in the U.S. or Canada. Contract holders must present proof of coverage to the repair facility, who will call Fidelity Warranty Services for approval prior to making the repairs. Once the covered repairs have been approved and completed, the repair facility is paid directly by the Fidelity Warranty Services via credit card by phone. Please see contract for complete detail on how to file a claim.

Can Fidelity Vehicle Protection Plans be canceled?
Yes, all Fidelity Vehicle Protection plans come with a (30) day “Free Look Period". You can cancel anytime within the Free Look Period and receive a 100% refund unless a claim is reported. If you cancel after the Free Look Period, you may be eligible for a partial refund. If a claim has been filed, this may affect the refund amount. See contract for complete details and how to begin the cancellation process. The refund will be issued to the contract holder. For cancellation questions, please email us.

Is there confirmation of purchase when I finalize my order?
Yes, once you click ‘Complete Purchase’ on the review product page, you will be redirected to a page that will confirm your order has been processed. You will be able to download a copy of your contract from this page. You will also receive an e-mail receipt that contains your proof of purchase and your Fidelity Vehicle Protection plan(s). Please be sure to review the details of your coverage, which will be included in the contract.